Temporary employee or contractor access to Vantive

Temporary employee or contractor access to Vantive

Document number: 10043

Any temporary employee or consultant who needs access to Vantive must have the request initiated by the manager via a NorthStar service ticket. Be sure to include the following information in the ticket:

That you are requesting access to Vantive for a temporary employee or contractor.
Person's full name
Manager's name
Access Level requested
Notification Manager's name (if different)
Department Number
Location
Support Group ( Required for GSC staff if to be assigned cases)
Email address ( Required for GSC staff if to be assigned cases)
Phone number ( Required for GSC staff for use with CTI call routing)

For more information about launching NorthStar, see Eureka! document 70001 — How to create a ticket in NorthStar.

This request provides the needed information to create the appropriate access to Vantive. IDs are usually generated within 24 hours of complete information being received.