Document number: 11254

 

If you experience a problem with the HELLO voice recognition system, a NorthStar ticket should be opened so the issue can be resolved.

To report an issue with HELLO:

1. Open NorthStar (http://northstar.peoplesoft.com).

2. Click the Log Service Ticket link in the Submit Tickets section in the left hand navigation panel.

3. Click the Communications radio button and click Next>.

4. Click the Telecommunications radio button and click Next>.

5. Please specify the type of your request: Click the down arrow and select HELLO Speech.

6. What type of help do you need?: Click the down arrow and select I have an issue.

7. Subject: Enter the type of issue you are having.

8. Description: Enter other information as desired.

9. Click the Finish button.

The ticket has been logged and will be escalated to Telecom Operations for resolution.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: amq 02/21/2001
Revised: dcb 04/19/2004
Reviewed: 04/19/2004