Document number: 11362

 

When you are answering a call, the client automatically connects when you pick up your desk phone. You can see the call details in your Interacations tab on the Interaction Client. A highlighted call appears in your My Interactions window in Alerting state.

When you click Pickup, the CIC server transfers the call to your telephone number, which causes your telephone to ring. If you are already connected to another call, click Pickup. This connects you to the most recent notifying call that entered your My Interactions window (or any queue you are monitoring). Any other calls you were connected to are automatically placed on hold.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: amq 11/02/2001
Revised: amq 08/13/2004
Reviewed: 8/15/04