Document number: 11364

 

You can place any connected call on hold. When you place a call on hold, the call symbol changes. Callers on hold hear a combination of music and messages.

To place a call on hold:

1. Click the Hold button. Notice that the call symbol changes.
   
   
2. To get the caller back, either click the Pickup button, or click the Hold button again. The call's state changes to Connected.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001 All rights reserved.
Created: amq 11/02/2001
Revised: amq 03/18/2003
Reviewed: 8/10/04