Document number: 11371

 

You have several options for checking the status of an agent:

• On the Directory page, right-click on the name of the analyst whose status you want to check.
  
  
• On the Workgroups page, double-click on a group to see the status of all users in that group.
  
  
• Use Camp to see when a user is available.

 

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How to Camp On

You can use Camp to be notified by a dialogue box when an unavailable user becomes available (when the user logs in, changes status, or hangs up the phone).

1. Right-click on an analyst's name to view his or her status.
   
   
2. Choose Camp. The Camping window appears.
   
   
3. When the user becomes available, a Camp Notification prompt appears. Click Yes to connect the camped call to the analyst.

 

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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001 All rights reserved.
Created: amq 11/05/2001
Revised: amq 03/18/2003
Reviewed: 8/10/04