How to access the CRM Support Site for Vantive Products
To access the CRM Support Site for Vantive products, use the following guidelines:
eCenter employees: If you work in the eCenter department and need to log Vantive cases for yourself or your clients, you should get an individual login to the CRM Support site. Please contact your Web Administrator, Tahira Hamdani, at (925) 694-4160. When you log cases on behalf of a customer, please be sure to log the case under the customers name.
PeopleSoft employees: You can access the CRM Support Site using the generic Login ps0ft2 / ps0ft2. This lets you navigate through the entire site. However, you should not log cases, since that is reserved for customers with a current maintenance record..
PeopleSoft Consultants: You can access the CRM Support Site using the generic Login ps0ft2 / ps0ft2. However, if you need to log a case for a customer, please try to access the site by using one of the customer's logins. This provides the necessary product details for the analyst to route the case appropriately. If this is not possible, please log in using the generic login, being sure to include the customer's name and your contact information in the subject or description of the case.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001
All rights reserved.
Created: amq 11/15/2001
Revised: amq 11/20/2001