Document number: 11501

 

Consult the following resources for further information or help with Customer1.

To access the Customer1 website on Field Connection, start from Planet PeopleSoft (see document 15270 — How to log on to Planet PeopleSoft) and select Communities, then Sales (Field Connection), then Customer1. This website contains the following information:

• Highlights
• Contacts & Power Users
• Documents & Presentations
• Operational Procedure Documents
• FAQs
• Training
• Lead Management

Use your Regional Power User as your first point of contact for Customer1 support and training. You can find a listing of regional Power Users by going to Planet PeopleSoft (see document 15270 — How to log on to Planet PeopleSoft) and selecting Communities, then Sales (Field Connection), then Customer1, and clicking on Contacts & Power Users.

Use Eureka! for:

• "How to" information (using Customer1 and basic information)
• Customer1 software problems
• Customer1 errors

Contact Technical Support Operations by phone or submit a NorthStar ticket when you have technical issues, enhancements, or feedback that your Regional Power User and Eureka! can't help you with.

 

 

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: amq 11/01/2002
Revised: amq 08/11/2004