Document number: 11513

 

In an Opportunity, the Customer Address (View > Customer address section) always comes up with country=USA rather than populating properly with the appropriate country.

This problem is caused by the Opportunity being imported into Customer1 from VanSales through the backend (imported directly to the database). As the result, the system does not recognize that the address is not in US format.

To resolve this problem:

1. Go to the opportunity and click on Edit Data.
   
   
2. Blank out the Customer name.
   
   
3. Reselect the Customer by clicking on the magnifying glass icon.
   
   
4. Go to the Customer Address section and select the customer address by clicking on the magnifying glass icon. The Customer Address now populates with the correct country address.
   
   
5. Save the opportunity record

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: amq 08/23/2002