Document number: 11551

 

Customer1 8.4 includes Call Center functionality that replaces PeopleSoft's internal Vantive application. With this added integration you now have read-only access to sites, references, workers, provider groups, agreements, installed products, product groups, products, support cases and solutions.

Call Center components:

• Site
• Reference Request
• Reference Activity
• Reference Point Statement
• Workers and Provider Groups
• Agreements and Entitlements
• Installed Products
• Product Groups and Products
• Support Cases
• Case Solutions

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001 All rights reserved.
Created: amq 12/01/2002