Access the User Preference Link to specify your Localization Country. When you create a lead or opportunity, the Localization Country is populated with the country code specified on your profile. All other fields are for Call Center user functions.
Call Center Preferences
Business Unit Preferences:
- Specify the
Support Business Unit default for Call Center functions.
- Specify the
Self-Service Support Business Unit for Call Center functions.
Case Search Characteristics:
- The
Maximum Number of Rows field allows you to set the number of solutions to display on a cause solution search result.
- If the
Auto Execute Saved Search checkbox is selected, upon selecting a saved search in Call Center, the search is automatically executed.
Frequently Used Solution:
- The
Maximum Solutions to Display field allows the user to define how many solutions will display when searching the Frequently Used Solution in Call Center.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002
All rights reserved.
Created: amq 12/01/2002
