C1 CC Is a case automatically updated when a customer responds?

Document number: 11581

 

When a customer responds to our emails, will our case automatically be updated?

No, the response goes directly to our Lotus Notes.


 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 02/14/2003