One of the benefits of Customer1 is the seamless nature of the application. Because the components have interactive links, you can move from one functional area to another throughout the system. In addition, you can access components via the 360 Degree View to obtain customer data such as open cases, leads, complaints, agreements, and installed products.
- The
Case component lets you create and manage cases and track the follow-up activities in support centers around the world.
- The
Company component defines addresses and contact numbers, representatives, sites, purchasing options, and other company profile information.
-
Site tracks specific locations where a customer's products have been licensed or installed.
-
Representative identifies key individuals who maintain contact with PeopleSoft for support functions.
-
Products/Installed Products defines and tracks products that are installed or licensed at sites.
-
Environment tracks system server and software information for sites and/or installed products.
-
Agreement manages contract information for validating entitlements and drives service levels for support.
-
Worker/Provider Group components define and categorize employees according to specialized competency groups for responding to particular issues.
- The
Solution component maintains resolution data to help you and your customers resolve issues and track solution usage.
-
Customer Complaint consolidates the tracking of resolutions for customer complaints.
-
Reference Request collects referrals for the reference point system as customers agree to provide guidance and demonstration of PeopleSoft products in return for credits.
-
Reference Activity maintains the reference point totals. Use this component as a reference; it is maintained by the Reference Team.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003
All rights reserved.
Created: amq 02/18/2003
Revised: amq 02/12/2004
