Document number: 11591

 

 

To create a new case:

1. From the Support menu, select Add Support Case.
   
   
2. Select your business unit from the drop-down list.
   
   
3. Select the correct representative.
   
   
4. Click Search.
   
   
5. Using the Lookup icon, enter the Product/Service, and click the Search Entitlement button.
   
   
6. Check to see that the product is entitled to support, and, if so, click the Return button.
   
   
7. Not the line number on the Agreement page. Then select the Pagelets as the Problem Type.
   
   
8. Enter pagelets layout problem in the Summary field.
   
   
9. Click the Save button to save the case. This gives you a Case Number, which can can use to update the case later.
   

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 01/31/2003