C1 CC Solution Component
The Solution component maintains resolution data to help you and your customers resolve issues and track solution usage. Use the Solution component to maintain your solution set.
As an analyst, you usually access the solution component indirectly, through the case page. However, managers who have been designated as Solution Approvers update, approve, and compile solutions into libraries. Solution values are Standard and Adhoc. The default is Standard for newly created solutions. Adhoc is used only if the solution was created as the result of an independent text solution from a case.
Library is the owning library for the solution. Solution Libraries are used to split solutions up into grouping such as HCM, CRM, and PeopleTools.
Other tabs enable you to access Solution Information:
Created by the PeopleSoft Knowledge Management Team.
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Created: amq 02/19/03