Document number: 11614

 

 

To create a case from Self-Service, log in to Customer1. Then click the Create a New Case link.

In the Contact Details section, select the Site.

In the Problem Details section:

1. Select the Product/Service.
   
   
2. Select the Problem Type.
   
   
3. Select the Case Type.
   
   
4. Select the Priority.
   
   
5. Enter text to summarize the problem.
   
   
6. Enter details to further describe the problem.
   
   
7. Select the Environment Type.

In the Attachments section, click the Attachments button to attach either notes or documents to your case.

Select either of the two following options:

• Submit - create a new case without searching for a solution.
  
  
• Submit and Search Solutions - create a case and search for a solution according to the case summary text.
  
  
  
  
  

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 01/31/2003