Document number: 11631

 

 

Creating a new solution is a multi-step process involving entering the solution and then setting the visibility and linking the solution to products.

1. Navigate to Solutions from the home page menu, and click the Add a New Value tab to access the solution component.
   
   
2. Enter the solution summary and details.
   
   
3. Select the owning library.
   
   
4. Click the Libraries tab. In the Solution Library Defaults section, select the libraries to use with the solution. These libraries are searchable by Solution Advisor.
   
   
5. Click the Related Objects tab. You now see four sub-tabs: Related Solutions, Related Cases, Related Products, and Related Errors. Related Cases is a Read-Only sub-tab; the others are updateable.
   
   
6. Click the Related Products sub-tab as an example of the functionality of this page. Now, click the Relate an Existing Product button.
   
   
7. Using the lookup buttons, select the related products. After you select the products, then select the Release/Industry and the Problem Type from the drop-down list of options.
   
   
8. Save your new solution.

When you select the Solution page again, you will see your solution details with the visibility set to Internal. Your solution approver will need to set this to All, in order for it to be used to close cases.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 02/07/2003