CC Email signature not appending

CC Email signature not appending

Document number: 11638

Email Signature is not appending when you send case notes from C1 Case to Customer.

The signature is appended only when sending ad hoc notifications, so you do not see your signature when you email case notes using the Notes/Attachments page. This is how the Out-of-the-Box product works for now.

There is already an enhancement request that has been escalated to business operations review.