Document number: 11654

 

To log in to the new C1/CTI Connector:

1. Log in to Interactive Intelligence Client.
   
   
2. Log in to Customer1. You are prompted with the following Microsoft Internet Explorer Message:

If you would like to enable the CTI Integration, allowing C1 screen pops and dial-out functionality, press the OK button. Otherwise press the Cancel to continue without CTI enabled.

3. Click OK.
   
   
4. Make sure a CTI Connector browser window appears and verify that it states that you are connected to the correct server, with the correct phone number and user ID.

    

   Note: This browser window must stay open for you to receive screen pops and to be able to make calls from the browser.
   
   

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: amq 10/09/2003
Revised: amq 08/17/2004
Reviewed: 8/20/04