Document number: 11656

 

You might experience the inability to open some windows in OneWorld™ web. When you click on a link to an application, the screen blinks, then returns you to where you started and the application doesn't open.

You need to first check for a pop-up blocker and turn it off. If you do not have a pop-up blocker installed or active, you can solve this problem by updating your Internet Explorer settings. This is a setting in Internet Explorer that should be reviewed and updated when troubleshooting OneWorld™ web issues.

Follow these steps to check your Internet Explorer settings:

1. From the IE browser, select Tools/Internet Options.

2. Click the Settings button. Under Check for newer versions of stored pages:, verify that Every visit to the page is checked.

3. Log off OneWorld™ (if you are in the portal) and close the browser.

4. Reopen the browser.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 10/14/2003
Revised: amq 12/17/2003
Reviewed: 10/22/2004