Document number: 12095

 

This is a Level B document - It contains moderately difficult end-user information.

SYMPTOMS:

Typical symptoms of this issue are that a machine will display the manufacturer's splash screen (POST) then displays a black screen and does not continue booting.

RESOLUTION:

To resolve this issue you need to be able to create a PointSec boot disk on a working computer that has a floppy drive, e.g. a co-worker's machine. Log onto the working computer, then follow the steps below.
Note: You will also need a floppy drive on the affected machine to fix this issue.

1. Access the files for creating the boot disk by clicking here.

2. When prompted select Save this program to disk.
   Note: IE 6 users will see a diffrent prompt and will need to click Save.

3. Click OK.

4. In the Save As window choose to save the file to your Desktop.

5. Go to your Desktop.

6. Double-click on the file PointsecRepair.exe.

7. In the Unzip to folder box click Browse...

8. Select Desktop.

9. Click Unzip.

10. Click OK.

11. Click Close.

12. Go to your Desktop - you should have three new files (dd.exe, recover.img, recover.bat).

13. Place a floppy disk in the A: drive

14. Double-click recover.bat.

15. Follow the prompts in the DOS Window to complete the disk.

16. When finished remove the floppy disk from the machine.

17. Insert the floppy disk in to the attached A: drive of the machine that will not boot.

18. Boot the affected machine.

19. Select option 5 Automatic System Maintenance at the PointSec menu.

When PointSec is finished performing the changes you will be returned to the main menu.

20. Eject the disk from the A: drive.

21. Select option 9 exit and reboot.

If this does not resolve the issue, local assistance will be required. Contact Technical Support Operations to open a NorthStar ticket.

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DOS Prompts

Here are the DOS prompts that will appear. Follow the instructions as they appear.

Prepare A: drive for imaging
Press any key to continue . . .

Creating Pointsec Repair Disk...
Cyl=79, Hd=1, Logical BLOCK=2862, return=0000Floppy Complete

Press any key to continue . . .

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: pg 02/05/2004