Document number: 12201

 

To disable or enable the automatic Lotus Notes (email) notification of the assignment of a NorthStar ticket to you (a NorthStar technician), follow these steps:

1. Launch NorthStar via the Vantive client and log in.

2. From the NorthStar main toolbar, click on File, then Open, then Admin. Then choose Technician...

3. The Open Technician screen displays. Enter your employee number in the Employee ID field (or use any of the other search areas) to display your record.

4. Click on the Open button located on the right-side of the screen. The Technician screen displays.

5. On the Information tab, look for the Notification Preference field. Choose the notification method from the drop down box, either NorthStar Inbox or NorthStar Inbox and Lotus Notes.

   • The Lotus Notes choice routes notification of the NorthStar ticket assignment to you via email, as well as your NorthStar Inbox.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2000 All rights reserved.
Created: dge 11/06/1997
Revised: pmg 01/10/2003 Reviewed: 09/10/2004