Document number: 13021

 

Requests for new Lotus Notes user ID's must be submitted via NorthStar.

If the request is for a Lotus Notes user ID and a workstation (computer) for a new hire, the information for the Lotus Notes user ID is included on the Workstation Build Request. For information on how to submit a Workstation Build Request in NorthStar, click here.

If the request is for a Lotus Notes ID only (usually for generic ID's), click here for information on how to submit a service ticket in NorthStar.

 

 

 

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To submit a NorthStar request for both a Lotus Notes user ID and a workstation (computer) - Workstation Build request:

1. Launch NorthStar.

2. Click the Manage Workforce link in the Submit Tickets section in the left hand navigation panel.

3. Select the appropriate type of user: Full-Time Employee or Contractor.

4. Select the New Hire Wizard or New Contractor Wizard (whichever is appropriate) and click Next.

5. Select Workstation Build and click Next.

6. Most of the fields are required on the Setup New Hire screen:
• First Name and Last Name: Enter the name of the new hire.
• Department: Select the department number from the drop down list.
• Location: Select the PeopleSoft location from the drop down list .
• Type: Select the appropriate response for your request.
• Manager ID#
• Office/Cube #: Indicate the building and the office or cube number to which the machine should be sent.
• New Hire Employee # or New Worker's HRDB T-#: This information is mandatory. For more information, see:
  • Full-time employee: Eureka! document 15287 — How to find your employee ID or your manager's ID.

  • Contractor's "T-" number: Eureka! document 18162 — Entering a Contingent Worker in HRMS.

7. Click Next.

8. There are some required and optional fields on the next Setup New Hire screen.

   • Required fields:

   • Machine Type: Select from the drop down list.
   • Build Profile: Select from the drop down list.
   • Date Needed: Enter the date in the following format - mm/dd/yyyy or mm/DD/yy

   • Optional fields:

   • PSC Package install: Select from the drop down list.
   • Hold for Pleasanton Orientation: To select that option, click in the checkbox next to that choice so that a checkmark appears.
   • Special requirements: Enter an explanation as to what the special requirements are.

9. Click Next and then click Finish.

The Lotus Notes ID will automatically be created from this Workstation Build ticket.

 

Click here to return to the beginning of this document.

 

 

 

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To request a Lotus Notes user ID only (typically used for a generic ID):

1. Launch NorthStar .

2. Click the Log Service Ticket link in the Submit Tickets section in the left hand navigation panel.

3. Enter the contact information and click Next.

4. Click the radio button next to Lotus Notes and click Next.

5. Select I need a new notes ID created from the drop down list next to What type of problem are you having?.

6. Click the Recipient ID link and enter employee ID of the new hire if it is for a new hire.

7. Subject (required): Enter Need new Lotus Notes ID.

8. Description: Enter the name of the person's or generic name for the new ID.

9. Click the Finish button.

The person who submitted the NorthStar service ticket should receive the new Lotus Notes ID via email.

 

 

Click here to return to the beginning of this document.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2000 All rights reserved.
Created: jkc 06/15/1997
Revised: kcw 11/29/2004 Reviewed: 11/29/2004