Group Inboxes on the NorthStar Client

Group Inboxes on the NorthStar Client

Document number: 14106

The NorthStar client has three Inboxes accessible to all technicians: Your personal Inbox, the Informational Inbox, and the Enterprise ("Whiteboard") Inbox. Individual teams may have other Inboxes, however, or, you may be assigned to work with another team, and be asked to work from that team's Inbox.

How to be Added to a Group Inbox

How to be Removed from a Group Inbox

Can I have more Inboxes open automatically?

Where can I find more information on Inboxes?

How to be Added to a Group Inbox

You must submit a NorthStar ticket to request access to additional NorthStar Inbox(es). Depending on your access level with NorthStar, you may or may not be able to create a new service request on the client. The steps for logging the request on the web and client are both included below

Creating the Request from the Client
1. Click on File, New, and then Service Ticket... and enter the caller's information. (This would be your name, or if you're submitting the request for someone else, use their name).
2. In the Brief Symptom field, include the name(s) of the Inbox(es) you need to be able to view. If you need to add several people to the requested Inbox(es), include their names in the Description field.
3. Categorize your ticket as Service Area: NorthStar, Service Type: Security, Service Detail: Inbox Access Change. The ticket will default to the "NorthStar Admin" Inbox.
4. Click on File and then Save to save the ticket and submit your request to the NorthStar administrator.
Creating the Request from NorthStar web

Launch NorthStar, and log in, if necessary.
Click on the Log Service Ticket link on the left side of the screen.
Verify the contact information on the next screen and click Next.
Choose Software Applications on the next screen and click Next.
For the question "Which application are you using?" choose NorthStar.
For the question "What problem are you experiencing?" choose I need to modify my user record.
In the Subject field, list the name(s) of the Inbox(es) you need to be able to view. If you need to add several people to the requested Inbox(es), include their names in the Description field.
Click Finish to submit your request to the NorthStar administrator.

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How to be Removed from a Group Inbox

You must submit a NorthStar ticket to request removal from one or more NorthStar Inbox(es). Depending on your access level with NorthStar, you may or may not be able to create a new service request on the client. The steps for logging the request on the web and client are both included below

Creating the Request from the Client
1. Click on File, New, and then Service Ticket... and enter the caller's information. (This would be your name, or if you're submitting the request for someone else, use their name).
2. In the Brief Symptom field, include the name(s) of the Inbox(es) you need to have removed from your profile. If you need to remove several people from the Inbox(es), include their names in the "Description" field.
3. Categorize your ticket as Service Area: NorthStar, Service Type: Security, Service Detail: Inbox Access Change. The ticket will default to the "NorthStar Admin" Inbox.
4. Click on File and then Save to save the ticket and submit your request to the NorthStar administrator.
Creating the Request from NorthStar web

Launch NorthStar, and log in, if necessary.
Click on the Log Service Ticket link on the left side of the screen.
Verify the contact information on the next screen and click Next.
Choose Software Applications on the next screen and click Next.
For the question "Which application are you using?" choose NorthStar.
For the question "What problem are you experiencing?" choose I need to modify my user record.
In the Subject field, list the name(s) of the Inbox(es) you need to have removed from your profile. If you need to remove several people from the requested Inbox(es), include their names in the Description field.
Click Finish to submit your request to the NorthStar administrator.

Click here to go back to the beginning of this document.

Can I have more Inboxes open automatically?

No. The design of the NorthStar client application is limited to opening your personal Inbox, the Informational Inbox, and the Enterprise ("Whiteboard") Inbox only. You may open any Inbox you have access to by clicking File and then Inbox... at any time during your client session, but the client is not able to open these other Inboxes automatically.

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Where can I find more information on Inboxes?

The NorthStar Client User's Guide is the documentation for the NorthStar client application. There are areas dedicated to discussing the different types of Inboxes, the types of information displayed in the various columns, and other information about using your personal Inbox, and working from group Inboxes. (You should also speak with your department manager in case he or she has additional information or preferences about how your department's group Inbox should be managed.)

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