Document number: 15053

 

You can view all tickets you have submitted either by phone with Technical Support Operations or by NorthStar. Your currently open tickets appear on the My Home Page screen in NorthStar. To view tickets you've submitted, follow these steps:

1. Launch NorthStar and log in, if necessary.

2. In the My Tickets section of your home page, click on the link for the ticket for to see the details, including updates.

By default, the view is for all your open tickets. If you wish to view other tickets relating to you, click on the type of ticket you wish to view:

Enterprise ticket
Closed ticket

 

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Enterprise tickets

To view an Enterprise ticket to which you've been added, follow these steps:

1. On My Home Page, scroll down to the Enterprise Tickets section (near the bottom of the screen).

2. Click on the ticket number in the Enterprise Tickets section.

3. If the ticket you are interested in no longer appears in the Enterprise Ticket of the section, it may have already been closed. You should receive notification by email when an enterprise ticket is resolved. The email will include a resolution to the ticket as well.

 

Clicking on the ticket number of an open Enterprise should provide information about the progress of the ticket.

 

Click here to go back to the beginning of this document.

 

 

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Closed tickets

To view the information about a closed, non-Enterprise ticket, follow these steps:

1. Click on the My Tickets link on the left side of the My Home Page screen.

2. At the top of the My Tickets screen, click on the down-arrow to open a drop-down list. Choose All My Closed Tickets.

3. The screen should update to show a list of all your closed tickets. Click on the ticket link to view the details of the ticket.

 

You should be able to view the information and resolution about your closed NorthStar ticket. You should have also received notification via email that the ticket was closed.

 

 

Click here to go back to the beginning of this document.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: kcw 12/09/1999
Revised: pmg 01/10/2003
Reviewed: 09/10/2004