Document number: 15062

 

If you will be leaving the office on vacation or for some other reason during which you will not or cannot check your NorthStar client technician inbox, you should set yourself to the Out of Office status. Then there is a lesser possibility you will be assigned a ticket while you are not available to work on it. Follow these steps:

1. Launch NorthStar client.

   • Click on the Start menu, then on Programs, then on NorthStar, and then on NorthStar.

2. Click on the File menu, then on Open, then Admin, then on Technician...

3. Enter your Employee ID into the appropriate field and click on the Search button.

4. Make sure that an appropriate Alternate appears in the Alternate field. If one does not, click on down arrow and choose one.

   • Note: You will not be able to pick an alternate whose current NorthStar status is Out of Office.

5. You will be prompted that Changing this field will unlink this record from its associated record(s). Do you want to continue? Click Yes.

6. Change the Status field to read Out of Office.

7. Close your Technician record. You will be prompted to save your changes. Click Yes.

Your changes will be saved.

The alternate technician, if a full-time employee, will be notified that you have specified them as their alternate technician by the automatic notification system in NorthStar client.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: kcw 06/28/2000
Revised: pmg 09/10/2004
Reviewed: 09/10/2004