Document number: 15076

 

You can view all tickets you have submitted to Technical Support Operations either by phone or by NorthStar. Your currently open tickets appear on the My Home Page screen in NorthStar. To view other tickets you've submitted, follow these steps:

1. Launch NorthStar. Log in, if necessary.

2. On the left side of the screen, look for the link to My Tickets and click on it.

3. By default, the view is for all your open tickets. To view all your tickets, all your closed tickets, or all your tickets within the last 90 days, click on the down-arrow near the top of your screen (underneath your name).

4. A drop-down list of choices appears. Choose the one you wish.

5. You may view the contents of any ticket by clicking on the ticket number.

 

The My Tickets screen should reflect the choice you made.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2000 All rights reserved.
Created: kcw 11/17/2000
Reviewed: 09/10/2004