My Home Page in NorthStar
My Home Page in NorthStar is where you can view your open tickets, IT Communications, and Enterprise Tickets. For information on any of these items or for more information on My Home Page, click on the appropriate link below:
My Home Page view
IT Communications on the Home Page view
My Tickets on the Home Page view
Enterprise Tickets (document 15077)
After you log on to NorthStar, the first page you see should be My Home Page. Make sure it is your Home Page by looking at the name under the top banner.
The Home Page view with all the items (IT Communications, your open tickets, and Enterprise Tickets) is not changeable. Your Home Page will always have these items.
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IT Communications are announcements of upcoming planned network or server maintenance, software availability (called a "Go Live Announcement"), and other Information Technology information that will effect many users. Basic information such as the date for the entry and applications effected is provided in the IT Communications box. To view the full details of an entry in this box, click on its link.
Announcements about unplanned system-wide outages are also listed in this box, and are labeled "User Alerts". If you are having problem accessing an application, you can check the IT Communications box for User Alert notifications that may affect you.
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The My Tickets section of My Home Page lists the NorthStar tickets you currently have open. It lists tickets you have opened via NorthStar as well as by calling Technical Support Operations .
For instructions on how to view all your tickets, your closed tickets, or tickets within the last 90 days, see Eureka! document 15076 — How to view my submitted tickets in NorthStar.
Group modification tickets and Enterprise Tickets tickets to which you have added yourself do NOT appear in the My Tickets section.
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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003
All rights reserved.
Created: kcw 11/17/2000
Revised: pmg 01/10/2003
Reviewed: 09/10/2004