Document number: 15080

 

You can use NorthStar to log service request tickets for software application or hardware problems. Employees with Facilities-type problems may contact the Facilities Service Desk at extension 4-HELP (44357) in Headquarters and Denver, or 6-PSH-4357 from other California offices. Remember that you can also get self-help by using Eureka!

• For more information about how to open a ticket, see Eureka! document 70001 — How to create a service ticket in NorthStar.

• For more information about contacting Facilities (4HELP), see Eureka! document 75058 — How to contact facilities (4HELP).

Why NorthStar? The North Star has been used for centuries as a guiding light to travellers, adventures and star gazers. We believe the NorthStar Web enables employees to log and track their tickets easier, and with the integration to Eureka!, many will find their answers along the way, without even having to log a ticket.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: kcw 11/18/2000
Revised: kcw 05/25/2004
Reviewed: 09/10/2004