Document number: 15085

 

The use of certain words and abbreviations can help make your Eureka! search go faster by preanswering some questions for you. Capitalization does not matter. It is helpful to enter only ONE application name or problem in the question field.

There are shortcuts available for certain applications. The name of the application is followed by the shortcut(s) that will preanswer some questions and cause questions related to the application to appear first. ( Tip: When you use an abbreviation, leave a space after the last letter.)

• Adobe: Adobe, acrobat, pdf
• AntiVirus: AntiVirus,Anti Virus, Symantec Client, PeopleScan
• AS/400:. as400, as/400, client access express, CAE
• CasePoint: casepoint, case point
• Cognos: cognos
• Competency Management: competency + (management or mgmt), cm8, cm
• Connected Backup: CNB, connected backup, connected network backup, connected TLM, connected dataprotector, connected data protector, cb
• CTE: cte, centralized training environment
• CTI: softphone, i3, interactive intelligence
• Customer1: customer1, customer 1, customer one, customerone, C1
• Customer Connection: customer connection, CC, cust connection
• Documentum: documentum
• EdWeb: ed web, edweb
• Enterprise Reporting: enterprise reporting, eds, ereport, e-report, cognos
• eProcurement: eprocure, purchase req, purchase order, epro
• Expense Reporting: expense, RVDB
• Eureka: Eureka
• Field Connection: Field connection, collateral center
• Global Marketing Calendar: marketing calendar
• Hello: Hello, Presto, Prest0,
• HR Self Service: HRDB, HRMS, HR, benefits enrollment, open enrollment, peopleflex, enroll in benefit, PTO, time off reporting, report time off, web check, webcheck, view paycheck, direct deposit, ePay, eProfile, eBenefits, HR employee self service, HR employee self-service, HR self service employee, HR self-service employee, bonus, erecruit,   JCR, DCR, Job change application, promote employee, terminate employee, employee dashboard
• Ice: Ice
• Internet Explorer: IE (make sure there are spaces on each side, like this " IE "), internet explorer
• iPass: iPass
• Knowledge Center: kc, knowledge center, seminar on demand, seminar ondemand, skills on demand, skills ondemand, SOD, recorded webcast
• Knowledge Net: knowledgenet, knowledge net, digital think, digital think
• Lotus Notes: lotus notes, ln
  • Postini
  • junk mail, spam
• MeetingPlace: Latitude, Meeting Place, MeetingPlace, WebPublisher - these words cause "What is your MeetingPlace question" to appear first.
• Microsoft Office: office 2000, ms office, microsoft office, ms-office, msoffice
  • Access 2000
  • Excel
  • Office assistant
  • Powerpoint
  • Microsoft project, ms project
  • Word 2000, ms word, Microsoft word
• Mobile Time and Expense: MTE, Mobile + time or expense
  • My Wallet
• NorthStar: Northstar, NS
  • Northstar/ns + report or crystal, IT metrics - for NorthStar Reporting information
• Norton AntiVirus: see AntiVirus
• Norton Speed disk: NSD, Norton Speed Disk, Norton Speedisk, Norton Speeddisk, nopdb.exe
• OMPD: Order Management Product Delivery, OMPD, PACSOP
• Order Management: order management, om, order mgmt, license profile
• PeopleSoft Enterprise Webcast: enterprise webcast, enterprise web cast, interwise, inter wise
  • iMeeting
• PeopleSoft University: training plan builder, PeopleSoft University, PSU, PS University
• PKZip: pkzip, pk zip
• Placeware: placeware, livemeeting
• Planet PeopleSoft: planet
• Process Modeler: process modeler, solution modeler
• Projects: PM Workbench, Psynergy/FSCM Projects, PMW, PMWB, Milestone management, Fixed price contracts, review time and expenses in Projects, review timesheets in Projects, review time reports in Projects, review time in Projects, review expenses in Projects, review expense reports in Projects, TE Summary, T&E Summary
• PS Ver: psver, ps ver
• Resource Management: RM, RM8, resource mgmt, resource management
  • Job Spy
  • myProfile
• Sametime Connect: sametime, same time connect, same time chat
• Secretariat: secretariat
• Services Procurement: Skills village, skillsvillage, service procurement, services procurement, contingent workforce, sProcurement
• SMS: sms, systems management server
• Sprint Personal Audio Conferencing: sprint + audio + conference or sprint + conference call
• Streaming media: streaming media, media player
• Symantec AntiVirus: see AntiVirus
• Teamsite: teamsite, interwoven, tapestry
• Time Reporting: timesheet, time sheet, time report, timecard, time card, enter time, entering time, pager pay, ppa, prior period adjustment
• TrainADM: trainadm, train adm
• Travel authorization: travel auth
• Vantive: van, vantive
  • Vantive Customer Support: (van or vantive) + (support, gsc, customer care)
  • Vantive Complete Standalone: (van or vantive) + (singleuser, single user, standalone, stand alone, complete)
• Voice over IP: voice over IP, voip, VoIP, IP phone, 7940, call manager, callmanager
• WDS: wds, worldwide demonstration system,
• Webex: webex
• WinZip: winzip

 

ANY OF THE WORDS LISTED ABOVE plus the word "ERROR"

Generally, you will be asked "Which ________ error are you receiving?"

 

MOST OF THE WORDS LISTED ABOVE plus the word "PRINT"

Generally, you will be asked a printing question that may be related to the software name typed in.

 

NETWORK WORDS which cause specific questions to appear:

• " error" plus any of the following - "ras", "rasing", "dialup", "dial up", "network", "vpn": causes the "What network error message are you receiving?" to appear.
• FTP: ftp
• iPass: causes a link to the iPass document appear.
• h drive, h: drive, m drive, m: drive: causes the question "What do you need to know about M: drives?" to appear.
• password change notice: causes a link to the document about the password change notification to appear.
• PS RAS Connection Manager: PS RAS Connection Manager, PSRCM, PSCM
• VPN: vpn, moat
• Wireless networking: bluetooth, WiFi, Wi-Fi, wireless network, wireless LAN, wireless access, Aironet wireless, Wireless Hot Spot

  OTHER WORDS which cause specific questions or links to appear:

• accessline or access line: causes the question "What is your question about AccessLine?" to appear.
• Alternative Work Arrangement Policy: Alternative Work Arrangement, flexible hour, flexible work hour, remote worker - brings up a link to "The Way We Work" pdf file.
• ATM or cash machine: causes the document about the ATM machines at Pleasanton buildings to appear.
• automatic update, windows update: brings up a link to document 19002 — "Prompt for software update "
• boise cascade: causes the Corporate Express document link to appear.
• business card: causes a link to the document about how to order a business card to appear.
• cafeteria, diablo: causes the document showing the location of the headquarters cafeteria menu to appear.
• callmanager or call manager (Voice over IP technology) : causes the question "What is your question about Cisco CallManager?" to appear.
• commuter check: causes the commuter check document link to appear.
• conference room: causes the conference room questions to appear.
• customer1 + ereports: causes the question "What is your question about reports in Customer 1?" to appear.
• ECM, RFC: causes a link to the Enterprise Change Management site to appear.
• employee purchase plan, purchase used laptop, purchase used computer, or used laptop sale: causes the employee purchase plan document link to appear.
• ergonomic: causes the document about ergonomics at PeopleSoft to appear.
• hardware or hw : causes the question "What is your hardware or computer system question?" to appear.
• Hardware or hw + error : causes the question "Which system error message are you receiving?" to appear.
• hoax: causes a link to the document for "How to report a computer virus or hoax" to appear.
• inFocus, overhead or laptop projector: causes document about how to request an inFocus machine for conference rooms.
• junk mail: causes the question "What is your question about SPAM/Postini?" to appear.
• linearized hint: causes a link to the document about the "linearized hint" error in Adobe Acrobat to appear.
• mci calling card, mci card: causes the question "What is your question about MCI cards?" to appear.
• media player: causes the question "What is your question about Streaming Media?" to appear.
• memory could not be read: causes document relating to this error to appear.
• migration + (user or windows 2000 or profile or domain or machine): causes the question "What is your question about migration to PEOPLESOFT domain?" to appear.
• mouse + order or replacement: guides to you to information about how to order a new mouse.
• order + office supplies: causes the Corporate Express document link to appear.
• os + error: cause the question "What system error are you receiving?" to appear.
• palm: causes "What is your question about Palm?" to appear.
• Palm + error: causes "What is Palm error message are you receiving?" to appear.
• partition magic: causes the question "What is your question about disk / file management?" to appear.
• peoplebook: causes the document related to access or order PeopleBooks online.
• PeopleSoft passport or passport + badge or card or access badge: causes the document related to the PeopleSoft access badge (or the PeopleSoft passport) to appear.
• peoplemover: causes a link to the PeopleMover document to appear.
• peoplepeople directory, people people directory, ppd, peoplesoft directory, ps directory, Ps address book, peoplesoft address book, names and address book, name and address book: causes the question "What your question about Address Books or Directories?" to appear.
• peoplesoft + org + chart: causes a link to the PeopleSoft Org Chart FAQs.
• peoplestore, peoplesoft store: causes a link to the PeopleSoft store site to appear.
• Peripheral ordering website: peripheral + website or order
• personal address book + lotus notes: causes the question "What your question about Address Books or Directories?" to appear.
• PGS deal approval database: "Infosphere" and "deal" anywhere in the description, OR any of the following: deal database, PGS deal, deal approval
• phone + update + (number or information): causes the document about changing your phone number in the PeoplePeople Directory to appear.
• phonemail or voicemail: causes the question "What is your question about voicemail?" to appear.
• preferred hotel program: preferred hotel, hotel info, or hotel program all bring up a link to a document about the PeopleSoft preferred hotel program.
• procedure entry point: takes you to the procedure entry point error document.
• ps radio, psradio: causes a link to the PS Radio document to appear.
• pstv: causes a link to the PSTV document to appear.
• sametime, same time connect, same time chat: causes the question "What is your question about Sametime Connect?" to appear.
• shadow assignment: causes the Shadow Assignments document for Resource Management to appear.
• shuttle: causes the Pleasanton PeopleSoft shuttle schedules to appear as the Action, but only if "air" does NOT appear (we do not have airport shuttle schedules).
• spam: causes the question "What is your question about SPAM/Postini?" to appear.
• stolen + (laptop or computer): provides a link to the document relating to how to report a stolen PeopleSoft laptop to appear.
• thotkey: provides a link to document 69001 — "What is this process? What does this process do? "
• travel auth: causes a question about travel authorization requests to appear.
• videoconference, video conference: causes the question "What is your question about video conferencing?" to appear.
• voice over IP, voip, VoIP, IP phone, 7940: causes the question "What is your question about Voice over IP?" to appear.
• webEx: causes the question "What is your question about WebEx?" to appear.

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: kcw 03/27/2001
Revised: kcw 09/16/2004
Reviewed: 09/20/2004