Document number: 15211

 

If a particular education major, honor or award, language, license or certificate, or professional membership is not available on a Lookup list, a manager can request that it be added. Note: A manager should submit the request so that it can be reviewed before submission.) To log a ticket, follow these steps:

1. Launch NorthStar web ( http://northstar) and log in, if necessary.

2. On the left side of the screen, click on Log Service Ticket.

3. Fill in your contact information and click Next.

4. Choose Software Applications and click Next.

5. Next to the field for "What application are you using?", choose HRDB.

6. Next to the field for "What problem are you experiencing?", choose I need to update selectable data in CM.

7. Enter your Operating System information.

8. Enter your connection information.

9. In the Subject field, enter Competency Management lookup list change.

10. In the Description field, enter the area for the change ( i.e., Education Major, Honor/Award, Language, License/Certificate, or Membership) and list the item you are requested to add.

11. Click Finish.

Your request will be submitted.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001 All rights reserved.
Created: kcw 11/26/2001
Revised: kcw 12/10/2001