Unable to log on to Planet PeopleSoft

Unable to log on to Planet PeopleSoft

Document number: 15224

Symptoms:

One of the following symptoms occurs when trying to log in to Planet PeopleSoft:

Your name and password are not working.
You receive the error: You have entered an incorrect username or password. Please enter your network username (the same one you use to log in to your computer every day).
You recieve the following pop-up Microsoft Internet Explorer error: You entered an incorrect username. Please enter your network username (the same one you use to log in to your computer every day).

If a message similar to the following error displays, see Eureka! document 29042 — Error: GUEST@127.0.0.1 is an Invalid User ID, or you typed the wrong password... for more information: GUEST@127.0.0.1 is an Invalid User ID, or you typed the wrong password. User ID and Password are required and case-sensitive. Make sure you're typing in the correct upper and lower case.

Resolution:

Make sure you are entering your network name and password to log into Planet or your application, not your Domino name and password or your Lotus Notes name and password. See Eureka! document 55125 — How to find my network name.
Has your password expired? If you are not sure, reboot your machine and log back into the network properly. If your password has expired, you will be prompted to change your network password. If you are logging onto the PeopleSoft network via RAS or VPN, click here for more information.
Have you recently changed your network password? If you have more than one machine, and one of them is Windows 2000, sometimes there is a password synching issue which can lock your account temporarily. Log off all machines, wait 20 minutes and try again.
Sometimes the logon screen appears to have your user name and password entered for you, but you are unable to log on using the information on the screen. This can happen after a password change. Remove the information in the password field and enter the correct information.
Check to see if anyone else is having a problem. If others are having a problem you may want to just wait and try again later. You can also check to see if there have been any tickets created in NorthStar.
If you can log in to Planet, but not into certain sites or applications, then you may have limited access rights. See Eureka! document 19026 — Can log in to Planet, Can't log in to some Planet sites for more information.
Try following some troubleshooting steps such as deleting your temporary internet files, or your cookies. For more information, see Eureka! document 19011 — Internet Explorer FAQs and Troubleshooting steps.

If you are sure that you are using the correct name and password and the suggestions above do not resolve your issue, please submit a NorthStar ticket or contact Technical Support Operations for assistance. Besides providing the required information, please include the following in the Description field:

The URL you are trying to access
Any error you are receiving - preferably attach a screen shot to the ticket. For information about creating a NorthStar attachment, see Eureka! document 15091 — How to add an attachment to a NorthStar ticket on the web.

RAS and VPN users - Network password expiring

VPN users:
If you are a VPN user, your network password may expire without giving you any notification. This is a limitation of the technology. For the current session, you can reboot your machine and RAS in (be sure to click the "Logon using dialup..." box on the Windows logon screen.) You should receive a prompt to change your network password, as long as you have checked the box.

For future sessions, you have 2 options:

Change your password yourself once a month so that you can be sure it will not expire and lock you out of the network and Planet.

You can configure your machine to log you onto the PeopleSoft network via VPN when you boot up your machine (however, see Note below). Then you will receive notifications when your password is about to expire. If you are connected to the network directly or do not want to use VPN when you boot up, you can close the VPN screen when it appears. To add this feature to your PeopleSoft computer, see Eureka! document 54119 — How to configure Cisco VPN to log into the network automatically.

Note: Some ISPs require you to log in via their software before allowing you to use your high-speed connection that they provide. The steps in document 54119 may not work for machines with that configuration.

RAS users:

If you RAS into the network by logging on to the local machine first and then clicking on a desktop Dialup icon or PS RAS Connection Manager icon to RAS in, your network password may expire without giving you any notification. To be sure that you are fully authenticated on the network, that your network password is not due to expire soon, and that you receive any required updates via the PeopleSoft network logon script, check the box labeled "Logon using dialup..." on your Windows logon screen and RAS in that way. If you are already logged in when you run into this problem, reboot your machine and check the box to RAS in. Remember, you only need to use PS RAS Connection Manager if you have changed locations since the last time you RASed in. See Eureka! document 55015 — When to use PS RAS Connection Manager.

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