Document number: 15229

 

If you are having a problem logging into Planet PeopleSoft, please log a NorthStar ticket:

1. Launch NorthStar and log in, if necessary. For more information about launching NorthStar, see Eureka! document 70001 — How to create a ticket in Northstar.

2. On the left side of the screen, click on the Log Service Ticket link.

3. On the contact screen, make sure the information is current and indicate how you would like to be contacted if there are any questions.

4. Click Next.

5. Choose Software Applications and click Next.

6. For "What application are you using?" choose Planet PeopleSoft .

7. Choose appropriate answer for the question "What problem are you experiencing?"

8. Enter your Operating System and Connection information.

9. In the Subject field, enter a short description of your problem.

10. In the Description field, include the following - that information will help Technical Support Operations troubleshoot.
    • The URL you are trying to access.

    • Any error you are receiving. If you can attach a screen shot, that is the most helpful. For more information about attachments in NorthStar, see Eureka! document 15091 — How to add an attachment to a NorthStar ticket on the web.

11. Click Finish.

Your Northstar ticket has been submitted.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: kcw 02/26/2002