Document number: 15284

 

You may fill out a NorthStar ticket survey only after a ticket is closed. Usually, you will receive an email telling you that your ticket is closed, and a link to the survey form appears on that email. Click on the link to go to a 2-Way survey form.

If you delete the email or do not receive one, you still can fill out a survey by following these steps:

1. Launch NorthStar.

2. Make sure that you are the identified as the user at the top of the screen.

3. On the left side of the screen, click on the My Tickets link.

4. At the top of the next screen, a drop-down field appears. Click on the down arrow for that list and choose All My Tickets Within Past 90 Days. A list of tickets that you have opened in the last 90 days appears.

• Alternatively, you can choose All My Closed Tickets, but that list may take longer to come up.

5. Choose the ticket for which you wish to fill out a survey.

• At this time, there is no way for you to tell whether or not you have already filled out a survey for a particular ticket.

6. At the top of the screen look for the icon labeled 2-Way Survey and click on it.

7. A 2-Way Survey form appears. Fill out the survey ( Tip: It's a 2-page survey. When you're done with the first page, click on the Next button at the top left hand corner of the screen to get to the second page. When you're done with the second page, click on the Send button at the top left-hand corner of the screen.)

8. Once you've sent the survey, you will receive an appreciation message. Close the 2-Way Survey window.

9. If you're done with NorthStar, you may also close it.

Your survey will be sent and considered in NorthStar's monthly reports.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: kcw 06/20/2002
Reviewed: 09/10/2004