Document number: 15314

 

Note: If you are a NorthStar Technician running the NorthStar client application and wish to change your technician name, see Eureka! document 15315 — Changing your technician name for the NorthStar client application.

The method for requesting a change to your name as it appears in NorthStar web depends on your employee status:

• Full-time employees (FTEs): You must change your name with HR. See the Eureka! name change document — How to request a name change for various applications at PeopleSoft for instructions on how to do that. The names cannot be different on the 2 systems. Once you change your name with HR, wait at least one working day (possibly 2) to see the change in NorthStar on the web.

• Contractors: Please log a NorthStar ticket:
  1. Launch NorthStar.
     • Log in if you need to.
  2. Click on the Log Service Ticket link on the left side of the screen.
  3. Enter your contact information. Please be sure to enter a phone number if you prefer to be contacted by phone.
  4. Click Next.
  5. Make sure Software Applications is chosen and click Next.
  6. Choose NorthStar for the question "What application are you using?"
  7. Choose I have an issue not listed above for the question: "What problem are you experiencing?"
  8. Enter your Operating System and Connection information.
  9. In the Subject field, type in I am a contractor. I wish to change my name in NorthStar. The name I wish to use is xxxx [enter name].
  10. Enter any additional information in the Description field.
  11. Click Finish.

  Your request will be processed by a Technical Support Operations analyst.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: kcw 05/01/2003
Revised: pmg 09/10/2004
Reviewed: 09/10/2004