How to request Connected Backup software
Be default, all new PeopleSoft machines built after June 14, 2004 come with the Connected Backup software already installed. Denver-based machines will have version 7.1 and all other machines should have version 6.2. If you need the software, click on the link that applies to your situation:
Legacy J.D. Edwards employees who did not receive the mandatory package
Eureka! document 15313 — How to uninstall and reinstall Connected TLM (Connected Backup) and reestablish your account
For more information:
Legacy J.D. Edwards employee who did not receive the mandatory package
Look in your Advertised Programs Monitor to see if the package may be run from there (Control Panel, Advertised Programs). If not, you must open a NorthStar ticket to request the package. Follow these steps - be sure to provide all the information below, or your ticket will take longer to process:
Log into NorthStar.
On your NorthStar Home Page, click on the Log Service Ticket link on the left side of the screen.
Enter your contact information and click Next.
Choose Software Applications and click Next.
For the question "What application are you using?" choose SMS Software Installation.
For the question "What problem are you experiencing?" choose I need a software package delivered to my machine.
Answer the Operating System and Connection questions.
In the "Subject" field, type " I did not receive the Connected Backup software package" and type the name of the office you are based out of ( e.g., Denver or Pleasanton or Dallas, etc.)
In the "Description" field type in your machine name.
Once the ticket is processed, the Connected Backup software will appear in your Advertised Programs.
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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004
All rights reserved.
Created: kcw 06/30/2004
Reviewed: 07/10/2004