Document number: 16109

 

If the Sametime Connect host server name has become blank or one of the following error messages has been received:

• Unable to log on to Sametime because the Sametime community server host name is not defined...
• Sametime community server host name is not defined
• Lost Connection to Sametime - 0x223. Please try again later.

the server name must be defined/added prior to being able to access Sametime again.   The host server name may also be redefined if a user has moved locations. 

Defining/adding the host server name

Changing the host server name

 

 

 

 

 

 

 

 

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To define/add the Sametime Connect host server name if the field is blank:

1. Open Sametime Connect.

2. Sametime fails to launch: Click the Connectivity... button when the Logon to Sametime window appears asking for the User name and Password.
   
   Sametime launches and you only need to change your Sametime host server name: Click O ptions from the menu bar and select P references from the drop down list.

3. Click the Sametime Connectivity tab.

4. The host server is defined by user location. Type one of  the following servers (listed in italics) in the Host window in the Sametime server section:

   • AsiaPac, North and South America:  PSH-SAMETIME-01.PEOPLESOFT.COM: 

   • Europe:  AMS-SAMETIME-01.PEOPLESOFT.COM
     

   • Legacy JD Edwards and Denver based employees: DEN-SAMETIME-01.PEOPLESOFT.COM
     
     Note:  The entire server name including the .PEOPLESOFT.COM must be added.   Otherwise, Sametime will not connect to the server properly.

5. Click OK.

You should now be able to successfully log on to Sametime Connect.

The host server name may also be defined through the Sametime Connect Preferences option.  For information on how to define the host server name from the Preferences option, click here.

 

Click here to return to the beginning of this document .

 

 

 

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To change the Sametime Connect host server name:

1. Open Sametime Connect.

2. Select Options from the menu bar and select Preferences... from the drop down menu.

3. Click the Sametime Connectivity tab.

4. The host server is defined by user location. Type one of  the following servers (listed in italics) in the Host window in the Sametime server section:

   • AsiaPac, North and South America:  PSH-SAMETIME-01.PEOPLESOFT.COM: 

   • Europe:  AMS-SAMETIME-01.PEOPLESOFT.COM
     
     
   • Legacy JD Edwards and Denver based employees: DEN-SAMETIME-01.PEOPLESOFT.COM
     
     Note:  The entire server name including the .PEOPLESOFT.COM must be added.   Otherwise, Sametime will not connect to the server properly.
     
     
5. Click OK.

The next time Sametime Connect is launched, it will connect to the new server defined.

 

Click here to return to the beginning of this document.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: dcb 06/26/2001
Revised: dcb 07/26/2004
Reviewed: 09/16/2004