Document number: 16174

 

When a Lotus Notes name change request is processed for a PeopleFriend, the name will be updated for database access and sending e-mail messages as well as for Sametime Connect. The user's name will not be changed in the PeoplePeople Directory if it has been added. A separate NorthStar request must be submitted for the name to be changed.

Requesting a name change for a PeopleFriend in the PeoplePeople Directory

For additional information about name changes in Lotus Notes, see Eureka! document 10071 — How to change your name in Lotus Notes.

For additional information on PeopleFriend's information being visible in the PeoplePeople Directory, see Eureka! document 75085 — How to view, add, or modify PeopleFriends' phone info in the PeoplePeople Directory.

 

 

 

 

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To request a PeopleFriend's name to be changed in the PeoplePeople Directory:

1. Launch NorthStar.

2. Select Log Service Ticket in the Submit Tickets section in the left side navigation pane.

3. Select the contact information and click Next>.

4. Click the radio button next to Lotus Notes and click Next>.

5. Click the down arrow next to " What type of problem are you having?" and select " I need a change to the PeopleFriends Directory."

6. Type " Name is incorrect in the PeoplePeople Directory" in the Subject window.

7. Type " My name changed in Lotus Notes, but it's incorrect in the PeoplePeople Directory. Please change it from old name to new name" where old name is the user's former name.

8. Click Finish.

The request has been submitted. The user will be notified when the request has been processed.

 

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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: dcb 04/08/2002
Reviewed: 08/19/2004