Document number: 16192

 

All employees and contractors have the ability to create, connect and collaborate in iMeetings using Enterprise Webcast (Interwise). This basic role should be sufficient for most users. If needed, a user can request an expanded role to use one of the following additional online delivery methods:

• iMentoring
• iClass
• iSeminar
• iCast

For more information about the different types of Interwise events, see Eureka! document 18358 — Interwise Event Types. To request an expanded role, submit a NorthStar ticket:

1. Launch NorthStar.

2. Click the Log Service Ticket link in the Submit Tickets section on the left side of the screen.

3. Enter the contact information and click Next>.

4. Click the radio button next to Software Applications and click Next>.

5. Ticket information:

• What application are you using?: Select Enterprise Webcast.

• What problem are you experiencing?: Select I have inappropriate access.

• What operating system are you using? / How are you connecting?: Select the operating system and connection type.

• Subject: Type Request to increase role for Enterprise Webcast in the window.

• Description: Enter a justification for the need for an increased role.

6. Click Finish.

The NorthStar ticket has been entered and will be assigned to the appropriate group.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: dcb 08/07/2002
Revised: jw 10/15/2004
Reviewed: 10/05/2004