Document number: 16206

 

If a user has forgotten their WebEx password, they can request that it be sent to them via e-mail.

To request the forgotten WebEx password be sent to the user:

1. Launch the PeopleSoft WebEx site at http://peoplesoft.webex.com.
   
   
2. Click the My WebEx button in the left hand navigation panel.
   
   
3. Click the Login Assistance button.
   
   
4. Enter the user's e-mail address using the format - emplid@peoplesoft.com or firstname_lastname@peoplesoft.com - in the Email Address window and click OK.
   
   
5. A window will appear that says that the account has been verified and that the User Name and Password have been sent to the e-mail address entered.

The user will now be able to log in to WebEx using the user name and password that they have been sent via e-mail.

Note: The password can only be reset if a user has previously received a WebEx user name and password. For additional information, see Eureka! document 16118 — How to request a new WebEx ID and Password.

For information on how to change the WebEx password, see Eureka! document 16130 — How to change the WebEx password.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: dcb 12/26/2002
Revised: dcb 09/26/2003
Reviewed: 12/05/2002