Document number: 17267

 

Business Development RVPs/VPs/Directors and Client Executives may perform this function. PGS Business Development Operations will need to obtain any necessary approvals.

Request for sales compensation corrections will be processed through NorthStar. User tickets will be routed to PGS Operations for actions and resolution.

To request a correction:

1. Run the Actual Billed Revenue(ABR) Report for your region/theater and download to Excel.

2. Note any corrections, as necessary, in the end column of the report.

3. Log on to NorthStar (http://northstar).

4. When logging the ticket, select the following :

   • Select Software Application. Answer the next questions with the these answers:
• What application are you using? Psynergy/FSCM
• What problem are you experiencing? I have a CE sales compensation correction request
• What operating system are you using? Windows 2000
• How are you connecting? Network/Ethernet
• Subject CE Sales compensation correction
• Description CE Sales Comp correction requests per the attached ABR Report file.

• Click the Finish button to submit.
  

• Attach the ABR Report with correction(s) noted to the NorthStar ticket.
  For additional information, see Eureka! Document 15091 — How to add an attachment to a NorthStar ticket on the web.

5. The ticket will be routed directly to PGS Operations.

Users will be notified via e-mail when ticket is:

• Received by PGS Operations
• Resolved by PGS Operations
• Closed by PGS Operations

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: jel 10/16/2002
Revised: dcb 07/09/2003
Reviewed: 09/03/2004