Document number: 17305

 

 

Mobile workforce employees are encouraged to enter their time reports by Friday 5:00 Pacific Time of each week. This will allow time for any submission errors to be detected and corrected by the online submission deadline of Sunday 12:00 AM Pacific Time (Saturday midnight).

Note: If you are attempting to submit your report close to the deadline time, you may experience "report hang" or very long processing times that will cause a time out error. If it is close to the submission deadline, you should enter your report online.

Manager approved Expense Reports with receipts received by the Expense Department by Monday 5 PM Pacific Time will be processed for reimbursement for the pay cycle of that same week

After you have submitted your time sheet or expense report, be sure to check your email for the submission email. If you get an email saying errors have occurred, check the report status and make corrections before you resubmit the report.

Note: If you have not received a confirmation email or error email within 60 minutes of your submission, you will need to do the following:

1. Perform a Status Check to see if a fatal error has occurred. For additional information, see Eureka! document 17312 — How to check status with MTE.

2. Check to see if the report made it to the online system. If the report status remains "Submitted, Pending" and the report did not make it to the online system, then log a NorthStar ticket.

If you get an email saying submit was successful, your report has been received by the online system without any problems.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: jel 11/19/2002
Revised: dcb 08/02/2004
Reviewed: 08/04/2004