Document number: 18073

 

If you are unable to pull up Online Support information in Customer Connection, and you have verified that the record is in Customer1, this is a permissions issue in Customer1.

All employees have access to the Online Support and Profile Admininstration functions of Customer Connection using their own employee logins. However, since all employee network logins are tied to the PeopleSoft customer record, the information seen with employee logins is limited to PeopleSoft information.

Employees cannot:

• Submit, modify, or view status of customer cases

• Edit Contact, Site, or Customer records for customers in Profile Administration

All of these changes should be made directly in Customer1.

Since contact logins are tied to their customer record, in order to view customer information as the customer does, employees must use a customer's login to access their information.

Contractors do not automatically have access to Online Support in Customer Connection. To request access to Online Support, have your Manager submit a Customer1 Access Request Form to your regional Power User, who will then open a NorthStar ticket to have access granted. For more information on the Access Request Form, see Eureka! document 11271 — Customer1 FAQs.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: pjb 01/12/1999
Revised: jw 06/27/2003