Document number: 18141

 

 

Symptom:

Some eReports users working with Cognos PowerPlay cubes on the web may experience the following issue when using the dimension viewer or dimension line to filter values:

Cognos starts to load the values and the status "Loading…" appears under the Cognos PowerPlay Web Explorer but it cannot complete loading the values.

Resolution:

This problem has been identified by some users with Internet Explorer Version 5.50.4807.2300 who do not have all of the updates applied. To resolve this issue, upgrade to Internet Explorer version 6.0. This version of IE, which contains all of the cumulative fixes to IE 5.50, will be distributed automatically to PS Staff via Backweb.

The update is also available in the Software Library. To install Internet Explorer 6 from the Software Library, follow the steps below:

1. Open Lotus Notes, then open the Software Library by clicking the bookmark link.

   If you don't have the Software Library bookmark, see Eureka! document 16250 — How to add the Software Library database link to Lotus Notes for instructions on installing the Software library bookmark.

2. Click the Standard Software Package Installs icon.

3. Click By Package Name. This view will probably already be showing as it is the default view.

4. Scroll until you see Internet Explorer 6 and double-click on it to open it.

5. Follow the instructions on the page to install the software.

To find out which version of Internet Explorer you are using, click the Help menu on the Internet Explorer menu bar. Select About Internet Explorer.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: jw 09/22/2003
Revised: jw 09/25/2003