Customer Connection FAQs
The following are frequently asked questions regarding Customer Connection.
Why don't my username and password work?
With the new release of the Customer Portal, we are using PeopleSoft's single sign-on, so Vantive usernames and passwords are no longer required. Simply use your network (Planet PeopleSoft) login and password.
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I added a pagelet and can't find it.
New pagelets are added to the first column (under the fixed Communication information) by default. Depending on your web browser resolution, you may not see it. Go to Personalize Layout to move it to another column.
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Tabs are currently set at 2 for all users. As additional information and pagelets are made available, additional tabs may be added at a later date.
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Why do I see cases in Recent Cases?
As employees are a part of PeopleSoft, a company in the Customer1 system, cases opened for PeopleSoft are visible.
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I can't see all three columns in my browser.
The three column setting is for computers with at least 1024x768 resolution. Users with lower resolution or larger screen fonts in their browser might experience difficulty.
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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003
All rights reserved.
Created: jw 04/01/2003
Revised: jw 07/18/2003