Document number: 18209

 

 

The option to upload the course status is not available (after logging in to the Knowledge Center, you start the course and get to the screen where the upload course status option should be available, but it's grayed out).

If you have not changed the status of the course (i.e. taken any new topics) before logging back into the Knowledge Center, the upload option will be grayed out. The option to upload the course status only becomes available when the status on the local hard drive is "better" than the status contained in the Knowledge Center.

To resolve, follow the steps below:

1. Log in to the Knowledge Center at http://peoplesoft-plm.hosted.learnframe.com to launch the course again.

2. Select the Download the course and take offline option.

3. You do not have to actually install the course again, just click Cancel when the File Download dialog box appears. Now you should be able to upload your status for that course going forward.

If this does not resolve the situation and you have completed the course, create a NorthStar ticket or contact Technical Support Operations to request that the course status be manually set to complete.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: jw 10/31/2001
Revised: jw 10/17/2002
Reviewed: 07/30/2004