Field Connection Frequently Asked Questions
The following are frequently asked questions regarding Field Connection:
What's new on the Field Connection site?
The following are features of the redesigned Field Connection site:
More intuitive - the site organization is now more intuitive because it is aligned with the Global Integrated Solution Sales (GISS) process. For more information on the GISS process, see Eureka! documents 11277 — The PeopleSoft GISS Process and 11482 — Why Use the GISS Process.
Enhanced search capabilities - Sales and services reps can spend less time searching for and more time using the content they need. Every page in the new Field Connection has been marked according to product line, service, industry, and content type. Field reps will now be able to perform a filtered search, selecting just the criteria they're looking for. For example, users can conduct a filtered search to find all the pdf documents pertaining to CRM in seconds just by picking from a drop-down list. From now on, Field Connection Web searches will seem laser-guided and database deep-dives will be much improved.
Improved look and feel - now, when reps are on the road or RASing in from a hotel room, their upload time will remain low. Even though the new site looks more colorful and is easier to navigate, all of the pages were built with a lightweight format in mind. In addition, all site attachments are clearly marked by size, format, language, and product, service or industry. Before users spend time downloading a document, they'll know exactly what it is. This will save time by eliminating the need to download multiple documents just to find out what they are.
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What if I can't find what I'm looking for?
See Eureka! documents 18304 — How to Locate Information in Field Connection and 18303 — How to Search in Field Connection for assistance locating information.
If you still cannot find the information you need, see the Locating a Contact section of Eureka documents 18304 — How to Locate Information in Field Connection for information on finding a contact person to assist you.
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The hunting guides have been broken up into logical pieces that have been placed in the appropriate sections of Field Connection. See Eureka! document 18304 — How to Locate Information in Field Connection for more information.
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How do I access Collateral Center?
You can access Collateral Center on the Sales Materials tab in each product or service area (see instructions below) or by clicking the following link: http://www.peoplesoftcollateral.com.
Log in to Planet PeopleSoft.
Expand the Communities section of PlanetNavigator and click Sales (Field Connection).
Click Products + Services.
Select the appropriate product line.
Click the Collateral Center link on the Sales Materials tab.
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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002
All rights reserved.
Created: jw 10/21/2002
Revised: jw 03/16/2003