Document number: 18352

 

 

Symptoms:

Page continuously refreshes after user logs in to Planet PeopleSoft or Customer Connection.

Resolution:

1. Close all browser windows.

2. Open a new browser window and log in to the desired site - Planet PeopleSoft or Customer Connection.

3. If the problem continues, close your browser window, then clear your browser cache using the Internet Options in the Control Panel. For detailed instructions, see Eureka! document 16093 — How to clear the cache in Internet Explorer.

4. Delete your cookie files using the Internet Options in the Control Panel. For detailed instructions, see Eureka! document 19012 — How to find and delete cookies in Internet Explorer.

5. Open a new browser window and log in to the desired site - Planet PeopleSoft or Customer Connection.

If this does not this resolves your issue, please open a NorthStar ticket or contact Technical Support Operations for assistance.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: jw 05/15/2003