Unable to change dependent information
Symptom:
You cannot modify dependent information when using Self Service.
When you review dependent/beneficiary information (from Human Resources Self-Service Home > Self Service > eBenefits > Dependents > Dependent/Beneficiary Summary), you find that some fields are grayed out.
Cause:
For legal reasons, HR needs to control when and how modifications are made to dependent information via Self Service.
Resolution:
To change the values in the grayed out fields:
US employees: Contact HR Service Center. See Eureka! document 18165 — Contacting HR Service Center for more information.
Canadian employees: Contact Frankie Daughton.
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004
All rights reserved.
Created: jw 11/06/2003
Revised: jw 10/07/2004
Reviewed: 10/12/2004