Document number: 19009

 

At times when using Microsoft Internet Explorer you may wish to access a secured web site.  If you get a "Security Alert" you are attempting to access a secure web site. The message reading Security Alert You are about to view pages over a secure connection. Any information you exchange with this site cannot be viewed by anyone else on the Web is normal if it allows you to then enter the site. If, however, that message is followed by a blank page, an error message, or other problems when attempting to access the site there are several steps you can take to try to resolve the issue:

Try these troubleshooting steps:

1. Try clearing your cache. See Eureka! document 16093 — How to clear the cache in Internet Explorer.

2. Check your security settings. See Eureka! document 19013 — How to check your security settings in Internet Explorer.

3. Check your encryption strength.

4. Accept downloads.

5. Check your cookies settings. For more information see document 18121 — How to change Internet Explorer cookie settings.

6. Try deleting cookies. Also see Eureka! document 19012 — How to find and delete cookies in Internet Explorer

7. Add the PeopleSoft domains to your Intranet Security Settings.  Here is how

8. Install rsabase.dll. For instructions see Eureka! document 26042 — ERROR: IE cannot open the Internet site https:... An error occurred in the secure channel support.

9. Try the other troubleshooting steps listed in Eureka! document 19011 — Internet Explorer FAQs.

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Try clearing your cache:

1. Close Internet Explorer.

2. Open Internet Explorer.

3. From the menu bar select Tools, and then Internet Options....

4. Click on the General tab.

5. In the Temporary Internet Files area click on Delete Files....

6. Click on OK to clear your cache of all temporary internet files.

7. Close IE, reopne and return to your original page..

 

Return to list of troubleshooting steps.

 

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Check your encryption strength, it should be either 40 bit or 128 bit:

1. Open Internet Explorer.

2. From the toolbar click on Help.

3. Click on About Internet Explorer.

If your encryption strength is not 128 bits, go to the link below and install the appropriate High Encryption Pack for your OS. http://www.microsoft.com/windows2000/downloads/recommended/encryption/default.asp  If you have problems installing see Eureka! document 19025 — Can't install 128 bit encryption pack.

If your encryption strength is 40 bit or 128 bit, try the resolution in document 26042 — ERROR: IE cannot open the Internet site https:... An error occurred in the secure channel support. 

If you have tried everything else you can try reinstalling the High Encryption Pack for your OS. http://www.microsoft.com/windows2000/downloads/recommended/encryption/default.asp  even if it appears you have 128-bit encryption.

Return to list of troubleshooting steps.

 

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Accept downloads

In the PeopleSoft Intranet environment you may be asked to install and download applets or other web page add-ins. Accept the download.  For more information see document 19005 — Internet Explorer Security Warning on the PeopleSoft Intranet.

 

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Try deleting the cookie:

1. Close Internet Explorer.

2. Open Windows Explorer.

   Navigate to c:\Documents and Settings\(your username)\Cookies.

3. Locate the file yourusername@peoplesoft[x].txt (there is usually a 1 in the [] but it could be any number) or yourusername@vanweb[x].txt For example:

4. Delete the file.

• Note: You can delete the entire contents of the Cookie directory, but that may affect other sites.  In most cases you won't be denied access to the other sites, but you may need to re-register or otherwise re-establish the information stored in the cookie file.  Try deleting only the newest cookies before deleting everything in the folder.

5. Re-enter Internet Explorer and return to the same page. You will get prompted again for the certification, select Always trust content from ... and Yes to download the necessary files.

 

 

 

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Add the PeopleSoft domains to your Intranet Security Settings.

 

1. Open Internet Explorer.
2. Click on Tools.
3. Select Internet Options.
4. Click on Security Tab.
5. Click on Intranet.
6. Click the Sites ... button.
7. Click the Advanced ... button.
8. Under Add this Web site to the zone: type

peoplesoft.com

9. Click the Add button.
10. Under Add this Web site to the zone: type

peoplesoft.com

11. Click the Add button.
12. Click OK.
13. Click OK.
14. Click OK.

 

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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001, 2004 All rights reserved.
Created: db 02/20/2001
Revised: db 06/22/2004