Document number: 19013

 

Your security settings should always be set to the default. Don't change your ActiveX controls. There have been problems in the past that have been solved by changing the ActiveX settings. Doing so, however, compromises computer security and respresents a threat to the PeopleSoft network. If you are getting ActiveX errors first ensure that your security settings are set to the default as outlined below, then try the documents and solutions listed for resolving access problems. If you are having problems accessing certain sites and your security settings are set to the default please see Eureka! document 19009 — Troubleshooting Access to Secure Web Sites.

To ensure your security settings are set to the default:

1. With Internet Explorer (IE) open, select Tools from the menu bar .

2. Select Internet Options ....

3. Click on the Security tab from the Internet Options window.

4. Under "Select a Web content zone to specifiy its security settings." Click on the Local internet icon.

5. Click on Default Level to ensure that all settings begin at the appropriate security level.

• If Default Level is greyed out then the settings are already on default, continue to the next step.
• If you want to check what those default settings are, click on Custom and they should read as follows:
  Download signed ActiveX controls prompt
  Download unsigned ActiveX control disable
  Initialize and script Active X controls not marked as safe disable
  Run ActiveX controls and plug-ins enable
  Script ActiveX controls marked safe for scripting enable
  User Authentication Logon should be "Automatic logon only in Intranet zone."
  
  

6. Click on the Local intranet icon.

7. Click on Default Level to ensure that all settings begin at the appropriate security level. If Default Level is greyed out then the settings are already on default, continue to the next step.

8. Click on the Local intranet icon.

9. Click OK.

10. Click on the Advanced tab.

11. Under Cookies make sure the following settings are selected

• Allow cookies that are stored on your computer - Enable

• Allow per-session cookies (not stored) - Enable

12. Click OK.

13. Click on Apply then OK to close.

If the security settings for ActiveX set to default but you continue to get error messages related to ActiveX try this:

Check your version of Internet Explorer. If you are running Internet Explorer 5.0 then try the ActiveX fix in the software library.

1. Open Lotus Notes, then open the Software Library by clicking the bookmark link.
   • You may need to look in your databases folder for the Software library bookmark
   • If you don't have the Software Library bookmark, see document 16250 — How to add the Software Library database link to Lotus Notes for instructions on installing the Software library bookmark.
2. Click the Standard Software Package Installs icon.
3. Click By Package Name. This view will probably already be showing as it is the default view.
4. Scroll until you see the entry Internet Explorer 5 Packages and double click on it to open it.
5. Scroll to the button labeled ActiveX Fix and click on the button.

This solution re-registers some dll files that are necessary for some secure web sites and viewing pdf files.

If you continue to get ActiveX error messages you may need to re-load some Visual Basic files, or the ActiveX component of Internet Explorer.  For more information see document 26045 — ERROR: Error 429 - ActiveX Component Can't Create Object. If that does not resolve your problem see Eureka! document 19011 — Internet Explorer Troubleshooting and FAQs

If you are having problems accessing certain sites and your security settings are set to the default please see Eureka! document 19009 — Troubleshooting Access to Secure Web Sites.

 

 

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More information on safety level settings:-+*

If the safety level for active content is set to High, the following message is displayed when you attempt to access a Web page that may cause a security problem:
This page contains active content that is not verifiably safe to display. To protect your computer, this content will not be displayed.


If the safety level for active content is set to Medium, the following message is displayed when you attempt to access a Web page that may cause a security problem:
The object handler for the specified type could not be found. Do you wish to locate an object handler for this type?
If you click Yes, the Microsoft Component Builders Web page is displayed. You can load the appropriate ActiveX control, if it is available, from this page.

In some cases, the following message is displayed when the safety level for active content is set to Medium and you attempt to access a Web page that may cause a security problem:
A Windows application is attempting to open or install the following software component:
<address>
The component has been digitally "signed" by its publisher, but the signature does not match the component. It is possible that this component has been damaged or tampered with. Do you wish to continue?

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001 All rights reserved.
Created: db 02/01/2001